Session Details

Factory Name

Summitex Enterprise Co., Ltd

Location

Taiwan

Language

English

Gender

Male

Nationality

Filipino

Case Type

Employer Exploitation

Industrial Sector

Apparel& Footwear

Created

Jul 17, 2025 04:10

Buyer Companies
Adidas Columbia Sportswear Petland Brands Puma VF Corporation

Policy Violations

Adidas
Violation Detected
This violation report is in legacy format.
View raw report
{
  "error": "Model did not return valid JSON.",
  "raw_response": "```json\n{\n \"complaint_summaary\": \"The worker is alleging excessive working hours (up to 12 hours daily without compensation) and passport retention by the employer, hindering their ability to take the passport back and potentially violating labor laws and the company's policies.\",\n \"incidents\": [\n   \"Working up to 12 hours per day without compensation.\",\n   \"Manager withholding passport and preventing the worker from obtaining a Google Form to retrieve it.\",\n   \"Manager's refusal to return the passport after the worker submitted the form.\",\n   \"Lack of return of the passport after submitting the retrieval form.\"\n ],\n \"policy_violations\": [\n   \"Violation of the 'Working Hours' policy: The policy states that employees must not be required to work more than 60 hours per week, and overtime must be consensual. The worker claims working up to 12 hours daily without compensation.\",\n   \"Violation of the 'Confiscation of travel/ identity documents' policy: The policy states that workers' identity documents should not be confiscated, destroyed, or retained. The worker alleges passport retention.\",\n   \"Potential violation of the 'Freedom of Association & Collective Bargaining' policy: The policy states that employers must respect the right of employees to join and organize associations and bargain collectively. The worker's passport retention could be seen as a barrier to their ability to exercise these rights.\",\n   \"Potential violation of the 'Disciplinary Practices' policy: The policy prohibits the use of fines or penalties as disciplinary measures. While the passport retention isn't a direct disciplinary measure, it could be interpreted as a form of control and restriction that could be considered a disciplinary action.\"\n ]\n}\n```"
}

Columbia Sportswear
Violation Detected
This violation report is in legacy format.
View raw report
{
  "error": "Model did not return valid JSON.",
  "raw_response": "```json\n{\n \"complaint_summaary\": \"The worker is experiencing excessive working hours (up to 12 hours daily without compensation) and is concerned about the company withholding their passport, preventing them from returning it despite requests and a submitted form.\",\n \"incidents\": [\n   \"Working up to 12 hours per day without compensation.\",\n   \"Manager withholding passport.\",\n   \"Unable to take passport back despite repeated requests.\",\n   \"Submitted a Google Form to request passport return but it has not been returned.\",\n   \"Manager's response indicating a lack of time to address the issue and a need for patience.\"\n ],\n \"policy_violations\": [\n   \"Potential violation of the policy prohibiting the requirement for foreign migrant workers to pay for employment.\",\n   \"Potential violation of the policy regarding the retention of personal identity documents (passports, etc.) by workers.\"\n ]\n}\n```"
}

Petland Brands
Violation Detected
This violation report is in legacy format.
View raw report
{"error": "No policy information found for company: Petland Brands"}

Puma
Violation Detected
This violation report is in legacy format.
View raw report
{
  "error": "Model did not return valid JSON.",
  "raw_response": "```json\n{\n \"complaint_summaary\": \"The worker is alleging passport confiscation and withholding, coupled with excessive working hours without compensation, and seeks to retrieve their passport and ensure this does not recur.\",\n \"incidents\": [\n   \"Working up to 12 hours per day without compensation.\",\n   \"Manager withholding passport and requiring completion of a Google form for its return.\",\n   \"Manager's delay in returning the passport after the form was submitted.\",\n   \"No compensation for overtime work.\"\n ],\n \"policy_violations\": [\n   \"Withholding migrant workers' travel documents (such as passport or visa) is prohibited.\",\n   \"Costs related to recruitment shall not be passed on to applicants; Factories shall pay them, not workers.\"\n ]\n}\n```"
}

VF Corporation
Violation Detected
This violation report is in legacy format.
View raw report
{"error": "No policy information found for company: VF Corporation"}

Conversation History

User 04:10

Engl

PoBot 04:10

Thank you! Kindly provide your current location (the country or region where you are currently situated).

User 04:11

taiwan

PoBot 04:11

Thank you for providing your location in Taiwan! How can I help you?

User 04:12

i work in a factory in taiwan and the working conditions here are unbelievable

PoBot 04:12

I'm so sorry to hear you're experiencing unbelievable working conditions in your factory. That sounds incredibly difficult. Could you please tell me more about what's happening? I want to understand the situation better so I can help in any way I can.

Specifically, what are the "unbelievable" aspects of the working conditions? Knowing more details will help me understand what support you might need.

User 04:13

i am wroking up to 12 hours per days sometimes without compensation and the manager is withholding my passport and i can't take it i need to fill out a google form to do so and they ask for the reason from me!!!

PoBot 04:13

I am so sorry to hear you're experiencing such difficult working conditions. That sounds incredibly distressing.

Could you please tell me more about the passport situation? Specifically, what is the reason the manager is withholding your passport and why are they asking for a reason on the Google form? Understanding this will help me understand the full picture and offer the best possible support.

User 04:14

i don't know po, when i started to work to told me they need my passport to finalize some papers and then they didn't returned back since then i am asking for it but they telling me i have to submit the form to request taking it back, i submitted the form but they didn't return it back yet

PoBot 04:15

I understand you're in a difficult situation with your passport and the factory. It sounds very stressful to be working long hours without compensation and to have your passport withheld.

To help me understand the situation better and determine the next steps, could you please clarify:

* **What is the name of the factory?**
* **What type of goods does the factory produce?**
* **Where is the factory located?**

Knowing this information will help me gather the necessary details to assist you further.

User 04:18

The factory name is Summitex Enterprise Co., Ltd, and it works in producing textile po. for the location it is located in o. 11, Zhongxing Rd., Jiatai Industrial Park, Taibao City, Chiayi County 612, Taiwan

PoBot 04:18

Okay, thank you for providing that information. I understand you're having trouble getting your passport back from Summitex Enterprise Co., Ltd.

To help me investigate this further, could you please also tell me:

* **Do you know the name of the recruitment agency that arranged your employment with Summitex?**
* **Are there any brokers or recruiters involved in the process who you can provide contact information for?**

This information will be very helpful in understanding the situation and finding a way to resolve it.

User 04:19

my recruitment agency is City Employment Center Inc. in the philippines it deployed me to work in this factory in taiwan and there is no broker po

PoBot 04:20

Thank you for clarifying that your recruitment agency is City Employment Center Inc. in the Philippines and that there are no brokers involved.

To help me investigate your situation with Summitex Enterprise Co., Ltd., could you please provide a copy or a detailed description of your employment contract? This will be very helpful in understanding the terms of your employment and the process for obtaining your passport back.

User 04:21

this is the contract po This Employment Agreement is entered into this 8th day of July 2024, by and between: Employer: Summitex Enterprise Co., Ltd Address: No. 123, Tech Park Road, Taichung City, Taiwan (hereinafter referred to as the "Employer") -and- Employee: Juan Dela Cruz Nationality: Filipino Passport No.: P1234567 (hereinafter referred to as the "Employee") Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary. Signatures Employer Representative: Name: Lin Wei-Chen Signature: ______________________ Date: July 8, 2024 Employee: Name: Juan Dela Cruz Signature: ______________________ Date: July 8, 2024

PoBot 04:22

Thank you for providing the employment contract. This is very helpful.

To help me further investigate your situation, could you please tell me what specific information you are looking for or what you would like to know based on this contract? For example, are you concerned about the terms of your employment, the compensation, or something else?

Knowing your specific concern will allow me to focus my efforts and provide you with the most relevant information.

User 04:29

i want to take my overtime compensation and to take my passport back and make sure that this won't happen again

PoBot 04:31

I understand you're concerned about your overtime compensation, passport, and want to prevent this from happening again.

To assist you with your request, I need to gather evidence of potential exploitation. This includes documents like photos, messages, pay slips, or any other relevant information that demonstrates unfair treatment or violations of your rights.

Please provide these documents so I can review them and help you understand your options.

User 04:41

this is my payslip po: Summitex Enterprise Co., Ltd No. 123, Tech Park Road, Taichung City, Taiwan Salary Receipt Employee: Juan Dela Cruz Month: August 2024 Amount Received: NTD 26,400 Received in full on August 31, 2024. Employer Representative: Lin Wei-Chen Signature: ____________________ Employee: Juan Dela Cruz Signature: ____________________ and this is the email i got from my manager about retrieving my passport: Juan, Yes, I saw your request and the Google Form you submitted. I’ve been busy and haven’t had time to deal with every small issue that comes up. You need to be patient. Just because you filled out a form doesn’t mean things happen instantly. I’ll check it when I have time, but you don't need to keep messaging me about it. We’re handling a lot of things right now, so stop rushing the process. — Lin Wei-Chen Factory Manager Summitex Enterprise Co., Ltd.

PoBot 04:47

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!

User 05:52

English

PoBot 05:52

Thank you for providing your location in Taiwan! How can I help you?

User 05:53

English

PoBot 05:53

Thank you for providing your location in Taiwan! How can I help you?