Hello! I am PoBot. I couldn't detect your language. Please tell me which language you prefer to use: English, Bahasa Indonesia, Burmese, Vietnamese, or Thai?

Thank you! Kindly provide your current location (the country or region where you are currently situated).

Thank you for providing your location in Taiwan! How can I help you?

I'm sorry to hear you're experiencing difficult working conditions in your factory. That sounds incredibly challenging. Could you tell me more about what's happening? What specifically makes the working conditions "unbelievable"?

Understanding the details will help me understand how I can assist you.

I understand you're facing extremely difficult and concerning circumstances at your factory. Working up to 12 hours a day without compensation and having your passport withheld is a serious issue.

To help me understand the situation better and determine how I can assist you, could you please clarify:

* **What is the name of the factory?**
* **What type of goods does the factory produce?**
* **Where is the factory located in Taiwan?**
* **What is your specific role (job title) within the factory?**

Knowing this information will help me gather relevant details and provide you with the most appropriate support.

Okay, thank you for providing that information.

To help me further assist you, could you please let me know the name of the recruitment agency and any brokers involved in your employment with Summitex Enterprise Co., Ltd.? This will help me identify relevant resources and potentially provide more targeted support.

Thank you for clarifying. Knowing that City Employment Center Inc. in the Philippines was your recruiting agency is very helpful.

To obtain a copy of your employment contract, could you please provide the following information if you have it readily available?

* **Your employment contract number:** This will help locate the contract quickly.
* **The date of your employment contract:** This will help narrow down the search.
* **Any relevant documentation:** Any email correspondence or documents from City Employment Center Inc. related to your employment contract would be beneficial.

If you don't have the contract number or date readily available, I can guide you on how to request a copy from City Employment Center Inc. and provide you with a template email you can use.

Okay, that's great! Having your documents is a good start.

To help me understand the situation better and identify any potential instances of exploitation, could you please share any photos, messages, or pay slips that you feel are relevant? These could provide valuable evidence.

If you are uncomfortable sharing sensitive information, you can describe the content of the documents instead.

Please remember that sharing information is optional and it's your right to decide what you want to share.

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!