Session Details

Download PDF Back to Dashboard
Factory Name

Yu Yuang Textile Co., Ltd

Location

Taiwan

Language

Arabic

Gender

Female

Nationality

Vietnamese

Case Type

Employer Exploitation

Industrial Sector

Apparel& Footwear

Created

Aug 01, 2025 08:52

Buyer Companies
Adidas New Balance Lululemon

Policy Violations

Adidas
Violation Detected
Complaint Summary

Juan Dela Cruz reports excessive working hours without overtime compensation and a dismissive response from his manager regarding his overtime compensation request.

Reported Incidents 3
Working over 10 hours per day.
Request for overtime compensation was ignored.
Manager Lin Wei-chen responded dismissively to the overtime compensation request.
Policy Violations 3
Wages and Overtime
Working over 10 hours per day.

Exceeds the maximum legally permissible working hours (not exceeding 60 hours per week, or local legal requirement, whichever is less) and failure to provide overtime compensation as legally required.

Policy Reference
adidas_workplace_standards_2017_en.pdf (Page 1)

Policy Content:

WORKPLACE STANDARDS page 2 January 2016 gender, religion, age, disability, marital status, parental status, association membership, sexual orientation or political opinion. Additionally, business partners must implement effective measures to protect migrant employees against any form o…

Field: Wages and OverTime Policy

Reference: adidas_workplace_standards_2017_en.pdf page no.:1

Wages and Overtime
Request for overtime compensation was ignored.

Failure to compensate worker for overtime hours worked, violating the requirement to compensate for overtime hours at the rate legally required.

Policy Reference
adidas_workplace_standards_2017_en.pdf (Page 1)

Policy Content:

WORKPLACE STANDARDS page 2 January 2016 gender, religion, age, disability, marital status, parental status, association membership, sexual orientation or political opinion. Additionally, business partners must implement effective measures to protect migrant employees against any form o…

Field: Wages and OverTime Policy

Reference: adidas_workplace_standards_2017_en.pdf page no.:1

Freedom of Association & Collective Bargaining
Manager Lin Wei-chen responded dismissively to the overtime compensation request.

The manager's dismissive response and telling the worker to be patient and stop repeatedly messaging him could be interpreted as a failure to address a labor rights issue and potentially a violation of the non-retaliation policy related to expressing concerns about workplace conditions.

New Balance
Violation Detected
Complaint Summary

Juan Dela Cruz is working excessive hours exceeding 8 per day without overtime compensation and experienced a dismissive response from his manager when requesting this compensation.

Reported Incidents 3
Working over 10 hours per day.
Requesting overtime compensation, which was ignored.
Manager Lin Wei-Chen responded dismissively to the overtime request.
Policy Violations 3
Wages and Overtime
Working over 10 hours per day.

This violates the policy requiring compliance with applicable laws, regulations, and industry standards on working hours, specifically the maximum allowable working hours and overtime compensation.

Policy Reference
NB_Code_of_Conduct_Oct 202143.pdf (Page 0)

Policy Content:

week that is sufficient to meet employees’ basic needs and provide some discretionary income. Where these goals are not met, suppliers shall work with New Balance to take appropriate actions to progressively raise employee compensation and living standards through improved wage systems, benefits,…

Field: Wages and OverTime Policy

Reference: NB_Code_of_Conduct_Oct 202143.pdf page no.:0

Wages and Overtime
Requesting overtime compensation, which was ignored.

This violates the policy regarding overtime compensation, which mandates premium rates for overtime work.

Policy Reference
NB_Code_of_Conduct_Oct 202143.pdf (Page 0)

Policy Content:

week that is sufficient to meet employees’ basic needs and provide some discretionary income. Where these goals are not met, suppliers shall work with New Balance to take appropriate actions to progressively raise employee compensation and living standards through improved wage systems, benefits,…

Field: Wages and OverTime Policy

Reference: NB_Code_of_Conduct_Oct 202143.pdf page no.:0

Freedom of Association and Collective Bargaining
Manager Lin Wei-Chen responded dismissively to the overtime request.

The manager’s dismissive response and instruction to be patient could be seen as an unwillingness to address a labor rights issue and potentially a violation of the right to effective communication and grievance resolution.

Policy Reference
NB_Code_of_Conduct_Oct 202143.pdf (Page 0)

Policy Content:

week that is sufficient to meet employees’ basic needs and provide some discretionary income. Where these goals are not met, suppliers shall work with New Balance to take appropriate actions to progressively raise employee compensation and living standards through improved wage systems, benefits,…

Field: Wages and OverTime Policy

Lululemon
Violation Detected
Complaint Summary

Juan dela Cruz reports excessive working hours without overtime compensation and a dismissive response from his manager when requesting overtime pay.

Reported Incidents 3
Working over 10 hours per day.
Failure to receive overtime compensation for work exceeding 8 hours.
Manager Lin Wei-chen dismissed the overtime compensation request and told Juan to be patient and stop repeatedly messaging him.
Policy Violations 3
Wages and Overtime
Working over 10 hours per day.

This violates the policy stating that workers shall be compensated for all hours worked and must comply with all applicable laws regarding overtime payment.

Policy Reference
vcoe-supporting-benchmarks.pdf (Page 17)

Policy Content:

All workers shall be credited with all time worked for a Vendor for purposes of calculating length of service and determine the benefits to which workers are entitled. C.9 Calculation Basis for Overtime Payment Vendors shall compensate workers for all hours worked. C.9.1 The factory shall compl…

Field: Wages and OverTime Policy

Reference: vcoe-supporting-benchmarks.pdf page no.:17

Wages and Overtime
Failure to receive overtime compensation for work exceeding 8 hours.

This violates the policy stating that workers shall be compensated for overtime hours at such premium rate as is legally required in the producing country.

Policy Reference
vcoe-supporting-benchmarks.pdf (Page 17)

Policy Content:

All workers shall be credited with all time worked for a Vendor for purposes of calculating length of service and determine the benefits to which workers are entitled. C.9 Calculation Basis for Overtime Payment Vendors shall compensate workers for all hours worked. C.9.1 The factory shall compl…

Field: Wages and OverTime Policy

Reference: vcoe-supporting-benchmarks.pdf page no.:17

HS.1.2 If not provided by law, employers must provide protection to workers who allege violations of health and safety protections.
Manager Lin Wei-chen dismissed the overtime compensation request and told Juan to be patient and stop repeatedly messaging him.

This potentially violates the policy regarding the protection of workers who allege health and safety violations by the employer's failure to address the overtime issue, which is a labor rights concern.

Policy Reference
vcoe-supporting-benchmarks.pdf (Page 22)

Policy Content:

23 VCOE AND BENCHMARKS V3.0 JANUARY 2021 Health and Safety | SAFE AND HEALTHY WORKERS AND COMMUNITIES 9 Health and Safety The Vendor shall provide safe and healthy workplace and accommodation settings to prevent accidents and injury to health arising out of, linked with, or occurrin…

Field: Health Care Policy

Conversation History

User 08:52

Arabic

PoBot 08:52

شكراً لك! يرجى تزويدنا بموقعك الحالي (البلد أو المنطقة التي تتواجد بها حاليًا).

User 08:53

تايوان

PoBot 08:53

شكراً لك على تزويدنا بموقعك في تايوان! كيف يمكنني مساعدتك؟

User 08:56

انا بشتغل في مصنع هنا في تايوان و شروط العمل صعبة اوي اوي اوي مش قادر اتحمل اللي مديري بيعملوا فينا

PoBot 08:56

شكرًا لك لمشاركتي هذا الأمر. يبدو أنك تمر بظروف صعبة جدًا.

هل يمكنك أن تخبرني المزيد عن ما الذي يحدث بالتحديد في مكان عملك؟ فقط صف ما يجري من وجهة نظرك.

User 08:58

بشتغل اكتر من 10 ساعات في اليوم و انا مفروض اشتغل 8 بس و مش باخد تعويض علي الوقت الزياده ده مهمما طلبت

PoBot 08:58

شكرًا لك على مشاركة هذا الأمر. يبدو الأمر مُحبطًا للغاية أن تعمل باستمرار خارج ساعاتك المحددة دون تعويض مناسب.

هل يمكنك أن تخبرني المزيد عن وضعك الوظيفي؟ على سبيل المثال، هل أنت موظف لدى جهة بتناقص، أم موظف نظامي؟ وهل لديك تمثيل نقابي؟

لمساعدتي على فهم وضعك بشكل أفضل، هل يمكنك من فضلك أن تخبرني:

* ما اسم المصنع؟
* ما هو نوع البضائع التي ينتجها المصنع؟
* هل يمكنك تحديد موقع المصنع من فضلك (المدينة/المنطقة كافية)؟
* ما هو المسمى الوظيفي أو دورك في المصنع؟

User 09:03

اسم المصنع Yu Yuang Textile Co., Ltdو بيشتغل في المنسوجات. وده عنوانه No. 101, sec 3 Chang-Ho Rd, Ho-Mei, و انا بشتغل علي مكنة منسوجات بقفل اللبس في الاخر

PoBot 09:03

شكراً لك على تقديم هذه المعلومات. لتأكيد، أنت تعمل في شركة يو يوانج للأقمشة المحدودة في هو-مي، تايوان، وتتضمن مهامك تشغيل ماكينة نسيج وتركيب الملابس في نهاية العملية.

هل يمكنك من فضلك إخباري ما هو المسمى الوظيفي المحدد لك في المصنع؟ هذا سيساعدني على فهم وضعك بشكل أفضل.

هل تعرف أسماء الشركات التي يورد إليها المصنع بضائع؟ إذا لم تكن تعرف، فلا بأس بذلك تماماً.

User 09:04

اعتقد اديداس و لولوليمون مش متأكد

PoBot 09:04

شكراً لإعلامي. حتى وإن لم تكن متأكداً، أي اسم شركة سيكون مفيداً. هل تعلم ما إذا كانت شركة يويوانغ للتنجيد المحدودة تزود شركات أخرى؟

لمساعدتي في فهم وضعك بشكل كامل، هل يمكنك تزويدي باسم وكالة التوظيف (إن وجدت) التي وظفتك لدى شركة يويوانغ للتنجيد المحدودة، وأسماء أي وسطاء شاركوا في توظيفك؟

User 09:07

الوكالة اسمها سيتي سنتر للتوظيف و لا مكنش فيه اي وسطاء

PoBot 09:08

شكرًا لك على تأكيد أن مركز المدينة للتوظيف هو الجهة المعنية وأنه لم يكن هناك وسطاء. هذا مفيد.

للمضي قدمًا بفعالية، هل يمكنك من فضلك مشاركة اسمك الكامل؟ سيساعدني ذلك في توثيق قضيتك بشكل صحيح.

لفهم وضعك الوظيفي بشكل أفضل، هل يمكنك من فضلك تزويدي بنسخة أو بوصف مفصل لعقد عملك مع شركة يو يوآنغ للتTextiles؟ سيساعدني ذلك في تقييم حقوقك وخياراتك.

User 09:09

ده العقد : This Employment Agreement is entered into this 8th day of July 2024, by and between: Employer: Yu Yuang Textile Co., Ltd Address: No. 101, sec 3 Chang-Ho Rd, Ho-Mei, Taiwan (hereinafter referred to as the "Employer") -and- Employee: Juan Dela Cruz Nationality: Filipino Passport No.: P1234567 (hereinafter referred to as the "Employee") Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary. Signatures Employer Representative: Name: Lin Wei-Chen Signature: ______________________ Date: July 8, 2024 Employee: Name: Juan Dela Cruz Signature: ______________________ Date: July 8, 2024

PoBot 09:10

نشكرك على تزويدنا بنسخة من عقد عملك. لقد راجعت المستند.

استنادًا إلى الوثيقة، ينص عقدك على مدة سنتين وعشرة أيام عمل في الأسبوع، ويذكر تعويض العمل الإضافي وفقًا لقانون العمل التايواني. كما يوضح تفاصيل حول الراتب والمزايا والسكن وقواعد السلوك.

لمساعدتك بشكل أكبر، هل يمكنك تأكيد أن العقد يعكس بدقة ظروف عملك وأنك قد استلمت نسخة مماثلة؟ بالإضافة إلى ذلك، هل يمكنك وصف الصعوبات المحددة التي تواجهها في العمل والتي دفعتك إلى طلب المشورة القانونية؟

نشكرك على تزويدنا بعقد العمل. لمساعدتي على فهم الوضع بشكل كامل، هل يمكنك تزويدي بأي دليل يوضح الاستغلال الذي تتعرض له؟ ويمكن أن يشمل ذلك صورًا أو رسائل أو قسائم دفع أو أي مستندات أخرى ذات صلة.

User 09:12

ده ايميل من مديري لما طلبت منه التعويض قالي انه مش فاضي و هيبقي يشوف الحوار ده بعدين: Juan, Yes, I saw your request and the Google Form you submitted. I’ve been busy and haven’t had time to deal with every small issue that comes up. You need to be patient. Just because you filled out a form doesn’t mean things happen instantly. I’ll check it when I have time, but you don't need to keep messaging me about it. We’re handling a lot of things right now, so stop rushing the process. — Lin Wei-Chen Factory Manager

PoBot 09:12

شكراً لك لمشاركة هذا البريد الإلكتروني. إنه يدل على استعداد مديرك للتعامل مع طلبك، ولكنه يشير أيضاً إلى عدم رغبته في معالجة الأمر حالياً.

لمتابعة الأمور، هل لديك أي مستندات أخرى تدعم ادعاءك بالاستغلال؟ مثل إيصالات الدفع، أو سجلات ساعات العمل، أو أي دليل آخر على ساعات العمل الإضافية أو أي مخالفات أخرى؟ هذه المستندات ستكون ذات قيمة كبيرة لقضيتك.

PoBot 09:13

نشكرك على مشاركة قضيتك. سنقوم بتحليل المخالفات المتعلقة بالسياسة وسنتواصل معك في أقرب وقت ممكن.