Session Details

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Factory Name

Sun Luen International Corporation

Location

Taiwan

Language

English

Gender

Male

Nationality

Vietnamese

Case Type

Employer Exploitation

Industrial Sector

Apparel& Footwear

Created

Aug 03, 2025 11:04

Buyer Companies
Adidas

Policy Violations

Adidas
Violation Detected
Complaint Summary

A worker reports excessive working hours, passport withholding, and unclear accommodation cost deductions.

Reported Incidents 3
Working up to 12 hours per day without overtime compensation.
Passport is being withheld, requiring a Google Form request for its return.
Utility costs for shared accommodation are being deducted from the worker's salary.
Policy Violations 3
Unpaid overtime
Working up to 12 hours per day without overtime compensation.

The worker is working more than the maximum allowed weekly hours (likely exceeding 48 hours) without being compensated for the overtime hours as required by Taiwanese labor law and the company's own policy.

Policy Reference
adidas_workplace_standards_2017_en.pdf (Page 1)

Policy Content:

WORKPLACE STANDARDS page 2 January 2016 gender, religion, age, disability, marital status, parental status, association membership, sexual orientation or political opinion. Additionally, business partners must implement effective measures to protect migrant employees against any form o…

Field: Wages and OverTime Policy

Reference: adidas_workplace_standards_2017_en.pdf page no.:1

Confiscation of travel or identity documents
Passport is being withheld, requiring a Google Form request for its return.

Withholding of the worker's passport without a clear and justifiable reason, and requiring a formal request process to obtain it, violates the policy prohibiting the confiscation of identity documents.

Policy Reference
Policy on Responsible Recruitment and Fair Treatment of Migrant Workers

Policy Content:

Workers’ identity documents such as passports, land title deeds, diplomas, employment contracts and so on should not be confiscated, destroyed or retained.

Field: Reference to Confiscation of travel/ identity document. If yes, mention up to three sentences.

View Document
Illegal deductions from wages
Utility costs for shared accommodation are being deducted from the worker's salary.

Deducting utility costs from the worker's salary without clear justification and adherence to Taiwanese labor standards constitutes an illegal deduction from wages.

Conversation History

User 11:04

English

PoBot 11:04

Thank you! Kindly provide your current location (the country or region where you are currently situated).

User 11:04

Taiwan

PoBot 11:04

Thank you for providing your location in Taiwan! How can I help you?

User 11:05

i work in a factory in taiwan and the working conditions here are unbelievable

PoBot 11:05

I understand you're experiencing difficult working conditions in your factory. Thank you for sharing this with me.

Could you please tell me more about what specifically you find unbelievable about the conditions? Just tell me what happened.

User 11:05

yes i am wroking up to 12 hours per days sometimes without compensation and the manager is withholding my passport and i can't take it i need to fill out a google form to do so and they ask for the reason from me!!!

PoBot 11:05

This sounds incredibly stressful. Thank you for sharing this with me.

To get a better understanding of your situation, could you please tell me what type of work you do in the factory?

Thank you for sharing that information. To help me understand your situation better, could you please provide the following details about the factory?

* What is the name of the factory?
* What type of goods does it produce?
* What is the factory address?
* What is your job title (role) at the factory?

User 11:09

the factory name is Sun Luen International Corporation and it produce Apparel& Footwear, and this it's address No.22, Gongye Rd., Fangyuan Township, Changhua County, Taiwan and i am a machine operation

PoBot 11:09

Thank you for providing that information. This is very helpful.

To ensure I have everything correct, could you please confirm your full job title (e.g., "Machine Operator," "Production Associate")? This will help me accurately document your role within the factory.

Do you know who are the companies that Sun Luen International Corporation supplies apparel and footwear to? If you don't know, that's perfectly alright.

User 11:10

The company that i am aware of is Adidas.

PoBot 11:10

Thank you for letting me know. This is valuable information. Do you happen to know of any other brands that Sun Luen International Corporation supplies? If not, that’s perfectly fine.

To assist you further, could you please provide the name of the recruitment agency that placed you at Sun Luen International Corporation, and if any brokers were involved in the hiring process?

User 11:18

this is my recruitment agency City Employment Center Inc. and no there are no brokers

PoBot 11:18

Thank you for providing the name of the recruitment agency. I have recorded that information.

To ensure I have a complete picture, could you please provide the name of the company you contacted to inquire about your rights or to seek assistance regarding these working conditions?

To best understand your employment terms, could you please provide a copy or a detailed description of your employment contract with Sun Luen International Corporation?

User 11:20

This Employment Agreement is entered into this 8th day of July 2024, by and between: Employer: Sun Luen International Corporation Address: No.22, Gongye Rd., Fangyuan Township, Changhua County, Taiwan (hereinafter referred to as the "Employer") -and- Employee: Juan Dela Cruz Nationality: Filipino Passport No.: P1234567 (hereinafter referred to as the "Employee") Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary. Signatures Employer Representative: Name: Lin Wei-Chen Signature: ______________________ Date: July 8, 2024 Employee: Name: Juan Dela Cruz Signature: ______________________ Date: July 8, 2024

PoBot 11:20

Thank you for providing a copy of your employment contract. I have carefully reviewed it.

To help me assess the situation fully, could you please confirm if this document is the *only* agreement you have with Sun Luen International Corporation, or if there are any other documents related to your employment (e.g., a separate offer letter, a signed acknowledgement of company policies)?

Thank you for providing the employment agreement. To further understand the situation, could you please provide any evidence that supports your claims of exploitation? This could include photos, messages, pay slips, or any other relevant documentation. Please be assured that all information will be treated with confidentiality.

User 11:22

this is the payslip for last month:\n\n Sun Luen International Corporation No.22, Gongye Rd., Fangyuan Township, Changhua County, Taiwan Salary Receipt Employee: Juan Dela Cruz Month: August 2024 Amount Received: NTD 26,400 Received in full on August 31, 2024. Employer Representative: Lin Wei-Chen Signature: ____________________ Employee: Juan Dela Cruz Signature: ____________________

PoBot 11:22

Thank you for providing the payslip. This is helpful information. Could you also provide any other payslips from previous months if you have them? This will help establish a pattern of your earnings and any potential discrepancies.

PoBot 11:22

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!