Session Details

Factory Name

Pinda Industry Co., Ltd.

Location

Taiwan

Language

English

Gender

Male

Nationality

Filibino

Case Type

Employer Exploitation

Industrial Sector

Apparel& Footwear

Created

Aug 03, 2025 12:30

Buyer Companies
Adidas

Policy Violations

Adidas
Violation Detected
Complaint Summary

Juan dela Cruz reports concerning working conditions including passport withholding, suspicious inquiries about his passport, and a lack of information regarding passport withholding in his employment contract.

Reported Incidents 3
Passport withholding by the manager, with requests for the reason for its return.
Manager's email inquiring about Juan's need for his passport and plans for it.
Absence of any clauses regarding passport withholding or document control in Juan's employment contract.
Policy Violations 3
Document Confiscation
Passport withholding by the manager, with requests for the reason for its return.

Withholding of a travel/identity document (passport) without justification violates the policy against confiscating, destroying, or retaining workers’ identity documents.

Policy Reference
Policy on Responsible Recruitment and Fair Treatment of Migrant Workers

Policy Content:

Workers’ identity documents such as passports, land title deeds, diplomas, employment contracts and so on should not be confiscated, destroyed or retained.

Field: Reference to Confiscation of travel/ identity document. If yes, mention up to three sentences.

View Document
Document Confiscation
Manager's email inquiring about Juan's need for his passport and plans for it.

The inquiry implies scrutiny and potential control over a worker's personal document, infringing on the right to privacy and potentially leading to document control issues.

Policy Reference
Policy on Responsible Recruitment and Fair Treatment of Migrant Workers

Policy Content:

Workers’ identity documents such as passports, land title deeds, diplomas, employment contracts and so on should not be confiscated, destroyed or retained.

Field: Reference to Confiscation of travel/ identity document. If yes, mention up to three sentences.

View Document
Document Confiscation
Absence of any clauses regarding passport withholding or document control in Juan's employment contract.

The lack of explicit mention of passport withholding or document control in the employment contract contradicts the company's policy of not confiscating workers’ identity documents.

Policy Reference
Policy on Responsible Recruitment and Fair Treatment of Migrant Workers

Policy Content:

Workers’ identity documents such as passports, land title deeds, diplomas, employment contracts and so on should not be confiscated, destroyed or retained.

Field: Reference to Confiscation of travel/ identity document. If yes, mention up to three sentences.

View Document

Conversation History

User 12:30

English

PoBot 12:30

Thank you! Kindly provide your current location (the country or region where you are currently situated).

User 12:33

taiwan

PoBot 12:33

Thank you for providing your location in Taiwan! How can I help you?

User 12:34

i work in a factory in taiwan and the working conditions here are unbelievable

PoBot 12:34

I understand you're experiencing difficult working conditions in your factory in Taiwan. Thank you for sharing this with me.

Could you please tell me more about what specifically you find unbelievable about the conditions? Please describe the issues you're facing.

User 12:35

my manager is witholding my passport and have to provide reasons on taking it back

PoBot 12:35

"Thank you for sharing that concerning information about your manager withholding your passport. That sounds incredibly difficult.

To help me understand the situation better and advise you appropriately, could you please tell me the name of the factory where you work? Also, what type of goods does the factory produce, and what is the factory's address? Finally, what is your job title at the factory?"

User 12:38

the factory name is Pinda Industry Co., Ltd. and it works in Apparel& Footwear. The factory address is No. 42, Ln. 461, Caofeng Rd, Xianxi Township. I work as a machine operator

PoBot 12:38

"Thank you for providing that information about Pinda Industry Co., Ltd., your work in Apparel & Footwear, the factory address, and your role as a machine operator. That's very helpful.

To further understand the supply chain involved, do you happen to know the names of the companies that Pinda Industry Co., Ltd. supplies goods to? If you're unsure, that's perfectly alright – just let me know."

User 12:38

i think the Adidas po

PoBot 12:38

"Thank you for letting me know about the potential Adidas purchase order! That's valuable information.

Building on this, are there any recruitment agencies or brokers involved in connecting Pinda Industry Co., Ltd. with Adidas or other buyers? Knowing who facilitates these relationships will help us map the supply chain more completely. If you're not sure about any agencies or brokers, please don't worry – just let me know."

User 12:39

my recruitment agency is City Employment Center Inc. and there is no broker

PoBot 12:39

"Thank you for providing the name of your recruitment agency, City Employment Center Inc., and confirming there isn't a broker involved. This is all very helpful.

To further understand your employment situation, could you please provide a copy or a detailed description of your employment contract with Pinda Industry Co., Ltd.? This will allow me to review the terms and conditions related to your employment and the circumstances surrounding the passport situation."

User 12:48

nothing in the contract mentions anything about withholding my passport or any personal documents

PoBot 12:48

"Thank you for confirming that. It's important to review all aspects of your contract to see if any clauses, even indirectly, relate to your personal documents or restrictions on your movement. Could you please provide a copy of your employment contract at your earliest convenience? Alternatively, a detailed description of the relevant sections would also be helpful."

User 12:49

this is my contract:\n\n This Employment Agreement is entered into this 8th day of July 2024, by and between: Employer: Pinda Industry Co., Ltd. Address: No. 42, Ln. 461, Caofeng Rd, Xianxi Township (hereinafter referred to as the "Employer") -and- Employee: Juan Dela Cruz Nationality: Filipino Passport No.: P1234567 (hereinafter referred to as the "Employee") Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary. Signatures Employer Representative: Name: Lin Wei-Chen Signature: ______________________ Date: July 8, 2024 Employee: Name: Juan Dela Cruz Signature: ______________________ Date: July 8, 2024\n\n it doesn't mention anything about it po

PoBot 12:50

"Thank you so much for sharing your employment contract with me, Juan. I've reviewed it carefully. It's interesting that it doesn't mention anything regarding passport control or restrictions on your movement.

To build a clearer picture of the situation and understand the potential exploitation you're experiencing, could you please provide any evidence that supports your claim of exploitation? This could include things like photos, text messages, pay slips, emails, or any other documentation that demonstrates the withholding of your passport or other unfair treatment. Any evidence you can provide will be extremely helpful in assessing your situation."

User 12:55

this is an email from my maanger when i asked for having my passport back:\n\n Juan, I saw your message about the passport. Why do you need it? What exactly are you planning to do with it? You don’t need to be carrying it around unless there’s a specific reason. If it’s not urgent, there’s no point in rushing. Let me know what it’s for, and I’ll decide what to do.

PoBot 12:55

"Thank you for sharing that email. It certainly appears concerning. Could you please provide any other communication you've had with your manager regarding this issue – any other emails, text messages, or even notes from conversations?"

PoBot 12:56

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!