Session Details

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Factory Name

Tsuntihsing Industrial Co., Ltd

Location

Taiwan

Language

English

Gender

Female

Nationality

Filipino

Case Type

Employer Exploitation

Industrial Sector

Retail

Created

Aug 04, 2025 14:05

Buyer Companies
Amazon

Policy Violations

Amazon
Violation Detected
Complaint Summary

A Filipino factory worker in Taiwan reports financial burdens due to recruitment fees and agency payments, concerns about unsuitable living conditions, potential for termination, and demanding working conditions.

Reported Incidents 10
Paid NTD 10,000 for recruitment fees on August 3, 2025.
Paid NTD 70,000 in placement fees, with an initial payment of NTD 10,000 on August 3, 2025, and the remaining NTD 60,000 due in 6 months.
Pays NTD 5,000 to the agency monthly.
Works 8 hours a day, 6 days a week.
Potential for overtime work.
Contract allows termination by either party with 30 days' notice.
Employer can terminate for misconduct, repeated absences, or violating company rules without compensation.
Contract stipulates shared accommodation within a reasonable distance of the factory.
Utility expenses are deducted from the worker's salary.
Employer is not liable for discomfort due to cultural differences in accommodation.
Policy Violations 4
Recruitment Fees
General Violation

The worker incurred recruitment and placement fees of NTD 80,000, which violates the policy prohibiting workers from being required to pay such fees. The policy states suppliers must recruit workers in a manner that prevents worker-paid fees and are required to bear or reimburse such fees incurred during the recruitment process.

Policy Reference
Supply Chain Standards

Policy Content:

Recruitment and related fees: Workers must not be required to pay recruitment, hiring, agents’ or brokers’ fees, or other related fees or costs for their employment either in their home country, any intermediate country, or the country where work is performed. Suppliers should recruit workers in a …

Field: Does the company prohibit recruitment fees to workers? Paste only relevant sentences.

View Document
Document Confiscation
General Violation

While not explicit document confiscation, the employer's control over accommodation arrangements and deduction of utility expenses potentially creates a situation where the worker's access to or control over their personal resources (funds for utilities) is restricted, raising concerns about possible document confiscation (in this case, funds/resources).

Policy Reference
Supply Chain Standards

Policy Content:

Personal identification documents: Suppliers must not cause workers to lose possession of or access to their personal documents. Suppliers must not hold (for safekeeping), destroy, conceal, confiscate, or require workers to surrender government issued identification, passports, immigration document…

Field: Reference to Confiscation of travel/ identity document. If yes, mention up to three sentences.

View Document
Working Hours
General Violation

The worker's schedule of 8 hours a day, 6 days a week, with potential for overtime, may violate the policy on working hours. The policy states suppliers should control working hours to maintain worker safety, health, and welfare and limit working hours to no more than 8 hours a day, 6 days a week.

Wages and Overtime
General Violation

The worker's monthly payments to the agency (NTD 5,000) and potential for termination without compensation, coupled with the deduction of utility expenses from their salary, raises concerns that wages and benefits may not meet basic needs and is potentially below a living wage. Additionally, the employer's lack of responsibility for discomfort due to cultural differences in accommodation further compromises the worker's well-being. This indirectly violates the policy's emphasis on providing workers benefits and ensuring their salaries are adequate.

Policy Reference
amazon_supply_chain_standards_english.pdf (Page 5)

Policy Content:

hours are correctly calculated. Suppliers should regularly review worker salaries to evaluate whether workers earn enough to meet their basic needs and the needs of their family and adjust accordingly at least every two years. Pay Methods: Suppliers are required to provide their workers wit…

Field: Wages and OverTime Policy

Reference: amazon_supply_chain_standards_english.pdf page no.:5

Conversation History

User 14:05

English

PoBot 14:05

Thank you! Kindly provide your current location (the country or region where you are currently situated).

User 14:05

Taiwan

PoBot 14:05

Thank you for providing your location in Taiwan! Could you please tell me your gender and nationality?

User 14:05

I am female and from the philippines

PoBot 14:06

Thank you for providing your gender (Female) and nationality (Filipino)! How can I help you?

User 14:06

i am working in a factory po and the working conditions are very bad

PoBot 14:06

I understand you're experiencing poor working conditions in your factory job. Thank you for sharing this with me. Could you please tell me more about what specifically is concerning you? Please feel free to tell me your story.

User 14:17

i feel very financially stressed po, i pay my agency around 5000 ntd monthly po and a placement fees around 10000 ntd. i took a loan to be able to pay but i find myself very stressed po.

PoBot 14:17

I understand you're under significant financial pressure due to agency fees, placement fees, and a loan. Thank you for sharing this.

To get a clearer picture, could you briefly describe the nature of the loan and how it's impacting your financial situation?

User 14:20

i took 100000 ntd loan po with 15000 ntd per installement for 7 months. i took that loan to be able to pay for the palacement fees costed from my factory and the recruitment fees from my recruitment agency

PoBot 14:20

"Thank you for detailing the loan arrangement and how it relates to your placement and recruitment fees. That gives me a better understanding of the financial strain you're under.

To help me gather the necessary information for your situation, could you please tell me the name of the factory where you work? Also, what type of goods does the factory produce, and what is the factory's address? Finally, what is your specific job role within the factory?"

User 14:22

the factory name is Tsuntihsing Industrial Co., Ltd and they work in Retail sector. the factory address is NO. 1, LN. 112, SHIGU RD., SHENGANG TOWNSHIP, 509 CHANGHUA COUNTY, Chang-hua, , 50956 and i work as a Sewing Machine Operators

PoBot 14:22

"Thank you for providing all of that information about Tsuntihsing Industrial Co., Ltd., including their address and your role as a Sewing Machine Operator. That's very helpful.

Now, to further understand the situation, do you happen to know the names of the companies that your factory supplies goods to? If you don’t know, that’s perfectly alright – just let me know."

User 14:23

Amazon po

PoBot 14:23

"Thank you for letting me know that Amazon is one of the companies your factory supplies to. That's very helpful context.

To continue gathering information, could you please share the name of the recruitment agency you worked with, and if any brokers were involved in your placement? This will help me build a more complete picture of your situation."

User 14:24

my recruitment agency is west sunshine recruitment agency and there is no broker po

PoBot 14:24

"Thank you for confirming that West Sunshine Recruitment Agency was your agency and there were no brokers involved. That's very helpful information.

To proceed, could you please provide a copy of your employment contract with Tsuntihsing Industrial Co., Ltd., or a detailed description of its terms? This will allow me to review the specifics of your employment arrangement."

User 14:28

these are the terms related to the placement and accommedations in my contract po:\n\n Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee.

PoBot 14:28

Thank you for providing the details from Article V of your employment contract. This is helpful.

To continue, could you please provide the full text of your employment contract, or if that's not possible, a detailed description of all the clauses you can recall? This will help me assess your rights and options.

User 14:29

these are all the clauses po:\n\n Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary.

PoBot 14:29

"Thank you so much for providing the full text of your employment contract, including Article V. That gives me a much clearer understanding of your situation and the terms of your agreement with Tsuntihsing Industrial Co., Ltd. I understand this is a lot of information to share, and I appreciate you being so detailed.\n\nTo further investigate potential exploitation, could you please share any evidence you have that supports your concerns? This could include things like photos of your living conditions, screenshots of messages from your employer or recruitment agency, pay slips, or anything else that seems relevant to the issues you're facing. Any information you can provide will be helpful in building a comprehensive case."

User 14:33

this is the payslip for the recruitment fees:\n\n Amount Received: NTD 5,000 Date of Payment: August 3, 2025 Payment Method: Cash / Bank Transfer (choose one) Purpose of Payment: Recruitment Processing Fee This confirms that the above amount has been received by West Sunshine Recruitment Agency from the named individual for recruitment-related services. and this is the payslip for the placement fees:\n\n Date Issued: August 3, 2025 Description Amount (NTD) Total Placement Fee 70,000 Amount Paid This Month 10,000 Remaining Balance 60,000 Remarks: This payment is part of the agreed monthly installment of NTD 10,000 for placement fees. Remaining balance to be paid over the next 6 months.

PoBot 14:33

Thank you for providing these payslips. This is very helpful documentation.

To continue, are there any other documents or evidence you can share that might be relevant to your situation, such as any communications (emails, text messages) with your employer or the recruitment agency?

PoBot 14:34

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!