Session Details

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Factory Name

Da Tong Ying Corp.

Location

Taiwan

Language

English

Gender

Female

Nationality

Filipino

Case Type

Employer Exploitation

Industrial Sector

Food Processing

Created

Aug 05, 2025 02:53

Buyer Companies
Unilever

Policy Violations

Unilever
Violation Detected
Complaint Summary

A worker reports being forced to work over 12 hours per day, six days a week, without overtime compensation, violating the agreed-upon working hours and Taiwanese labor laws.

Reported Incidents 5
Required to work over 12 hours per day.
Worked six days a week.
No overtime compensation was provided.
Payslip for August 2024 shows only base salary without overtime pay indication.
Employment contract specifies 8-hour workday and overtime compensation according to Taiwanese labor law.
Policy Violations 1
Wages and Overtime
General Violation

The worker's reported work schedule of over 12 hours per day, six days a week, directly contradicts the employment contract's stipulation of an 8-hour workday, six days a week, with overtime compensation. The absence of any overtime pay on the payslip further confirms a violation of labor laws and the company's contractual obligations regarding wages and overtime.

Conversation History

User 02:53

english

PoBot 02:53

Thank you! Kindly provide your current location (the country or region where you are currently situated).

User 02:54

taiwan po

PoBot 02:54

Thank you for providing your location in Taiwan! Could you please tell me your gender and nationality?

User 02:54

i am female filipino po

PoBot 02:54

Thank you for providing your gender (Female) and nationality (Filipino)! How can I help you?

User 02:54

my working conditions in the factory i working is very difficult po

PoBot 02:54

I understand your working conditions at the factory are difficult. Could you please tell me more about what's happening? Please feel free to share as much or as little detail as you're comfortable with.

User 02:55

they let us work more than 12 hours per day for the whole week without any compensations or extra rest days and i am very tired po

PoBot 02:55

Thank you for sharing that information. It sounds incredibly challenging to work such long hours without adequate rest. To help me understand the situation better, could you please tell me the name of the factory where you work, what type of goods it produces, and its full address? Also, what is your specific job or role within the factory? This information will be very helpful as we move forward.

User 03:01

my factory name is Da Tong Ying Corp. and they work in the food and beverage sector po, i am not of the address but we are in taiwan and i am working as a machine operator po

PoBot 03:01

Thank you for providing that information about Da Tong Ying Corp. – it's helpful to know they operate in the food and beverage sector and that you work as a machine operator there in Taiwan.

To further understand the supply chain and potential avenues for addressing these working conditions, could you tell me if you know who are the companies that your factory supplies to? If you don't know, that's perfectly alright.

User 03:01

i am not sure po but i think uniliver

PoBot 03:01

"Thank you for letting me know that you think Unilever might be one of the companies Da Tong Ying Corp. supplies to. That's valuable information! To help us map out the full picture of the supply chain, could you also let me know if any recruitment agencies or brokers were involved in helping you find your job at the factory?"

User 03:02

my recruitment agency is west sunshine agency po and there are no brokers no

PoBot 03:02

"Thank you for clarifying that West Sunshine Agency was the recruitment agency involved, and that there were no brokers. That's very helpful. To continue building a complete understanding of your employment, could you please provide a copy of your employment contract or a detailed description of its terms? This will help us assess your rights and options."

User 03:03

yes po this is the part of my contract that related to my working hours and other cluases: Article I: Job Description The Employee agrees to work as a Machine Operator in the production facility of the Employer and shall carry out tasks as assigned, consistent with the scope of factory operations. Article II: Duration of Contract This contract shall be valid for a period of 2 years, commencing on the date of the Employee’s arrival in Taiwan, subject to renewal upon mutual agreement. Article III: Working Hours The Employee shall work 8 hours per day, 6 days per week. Overtime work may be required depending on production needs and shall be compensated in accordance with Taiwanese labor law. Rest days shall be scheduled by the Employer and may vary based on operational demands. Article IV: Salary and Benefits Monthly basic salary: NTD 26,400 Overtime shall be paid in accordance with prevailing labor regulations. Health insurance and labor insurance shall be provided as per Taiwanese labor standards. The Employee shall be entitled to annual leave and holidays in accordance with local laws. Article V: Accommodation The Employer shall provide accommodation to the Employee. The accommodation will be in a shared facility within reasonable distance from the factory. Utility expenses (electricity, water, maintenance) shall be shared among all tenants and deducted from the Employee’s salary as necessary. In cases where accommodations are unavailable or unsuitable, the Employer reserves the right to make alternative arrangements, including temporary lodging or adjusted sleeping quarters, at their discretion. The Employer shall not be held liable for any discomfort arising from cultural, spatial, or hygienic differences perceived by the Employee. Article VI: Code of Conduct The Employee agrees to: Abide by all company rules and safety protocols. Respect local customs and laws. Refrain from engaging in any union-related activities without Employer consent. Article VII: Termination Either party may terminate this agreement with 30 days’ written notice. The Employer may terminate the Employee for misconduct, repeated absences, or violation of company rules without compensation. Article VIII: Dispute Resolution All disputes arising under this contract shall be resolved in accordance with Taiwanese labor arbitration procedures. The Employer reserves the right to assign legal counsel on behalf of the Employee where necessary.

PoBot 03:03

"Thank you so much for providing the details of your employment contract, that's incredibly helpful. I've reviewed it carefully.

To further assess the situation and gather evidence of potential exploitation, could you please provide any supporting documentation that might be relevant? This could include things like photos of your working conditions, screenshots of messages from supervisors or colleagues, copies of your pay slips, or any records of your work hours. Any documentation you're comfortable sharing would be valuable in building a comprehensive picture."

User 03:05

this is the payslip of last month without the compensation po:\n\n Salary Receipt Employee: [the user name] Month: August 2024 Amount Received: NTD 26,400 Received in full on August 31, 2024.

PoBot 03:05

Thank you for providing your payslip. This helps to illustrate the salary you received.

To better understand the extent of the overtime you worked, could you please share any records of your actual work hours for August 2024, if you have them? This could be a personal log, a timesheet (even if unofficial), or any other documentation that reflects the hours you worked.

PoBot 03:05

Thank you for sharing your case. We will analyze the policy violations and will follow-up with you very soon!!